Guest Experience Expert -Front Desk Agent – Marriott Al Forsan Full Time

Job Details:

Take the initiative to deliver a wide range of services throughout their entire stay. Gives a memorable and unique experience to our guests.

Addressing guest requests, completing reports, or sharing the highlights of the local area.

Creating a safe workplace, following company policies and procedures.

Our job isn’t just to ensure guests have a smooth check-in and check-out experience. Rather, we aim to create an unforgettable and unique experience. Our guest experience experts take the initiative and offer a wide range of services that support guests throughout their stay. You can move freely around your premises and get whatever needs to be done. Whether it’s managing operational requirements, responding to guest requests, creating reports, or sharing local highlights, the guest experience expert ensures that transactions are part of the experience.

Regardless of your position, several elements are critical to your success: creating a safe work environment, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, adhering to quality standards, and ensuring a professional uniform, appearance, and communication. Customer experience experts are on their feet a lot (standing, sitting, or walking for extended periods) and are hands-on (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than 4.5 kg without assistance). Mastery of all these tasks (and other meaningful tasks as needed) is essential for customer experience experts to consistently provide optimal service to our customers and our company.

Qualifications:

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

About Marriott:

Marriott International is an equal opportunity employer. We believe in the importance of hiring a diverse workforce and fostering an inclusive and humane culture. We are committed to non-discrimination on any recognized basis, such as disability or veteran status, or any other basis provided for by applicable law.

Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while maintaining the comfort of a familiar place in every corner of the globe. As a host at Marriott Hotels, you’ll help deliver on the promise of “Exceptional Hospitality, Always” through attentive, warm, and innovative service that preserves and enhances this vibrant heritage. With a brand synonymous with hospitality worldwide, we’re excited to welcome you to Marriott Hotels. When you join Marriott Hotels, you’ll join a portfolio of Marriott International brands. Be where you can be your best, fulfil your mission, become part of an exceptional international team, and bring your best to the table.